Frequently Asked Questions

Basic versus Advanced Editing: Which service should I choose?

Our Basic Editing services will check for errors in grammar, punctuation, syntax, spelling, consistency, and formatting. But if you’re looking for a more in-depth, comprehensive editing service, you may want to consider Advanced Editing, which offers so much more than a simple proofread. As part of our Advanced Editing services, we’ll consider the audience and purpose of each document. And as we edit and proofread, we’ll refine and tighten wording so your thoughts are clear and compelling. We’ll also help you maintain a consistent voice and style throughout.

If I submit my document on a Friday, when will I get it back?

You will get your document back within 24 hours of submission, no matter what time or day you sent it. So if you submit on a Friday at 6:00 p.m., we’ll have it back to you by Saturday at 6:00 p.m. at the latest. Our services are available 24 hours a day, 7 days a week, 365 days a year.

What will my edited document look like when you return it?

If you submit a Microsoft Word document:

You will have two Word documents returned: one with changes clearly marked, one completed with all changes incorporated. Click here to see a sample document.

If you submit a PDF document:

PDFs are returned with edits clearly marked using the Comments tool. We will not make edits directly to PDF files.

If you submit a txt document:

Txt files can be returned either as a .txt file with all changes incorporated or can be returned as a Word document with tracked changes and formatted to double-spaced 12pt Times New Roman font. Please indicate on the Submit Your Document form how you would like your document returned.

If you submit a hard copy:

We accept hard copies from our corporate clients. Please contact us to learn more about this process.

What types of payment methods do you accept?

We accept credit card payments through PayPal and Google Checkout. For long-term engagements, we offer additional billing options, including monthly invoicing.


Fantastic as always. Thanks for the great service!